Managing Challenging Patient Behaviors
101 De-escalation Strategies for Healthcare Professionals
- Speaker:
- Cynthia Bohen, MSN, ARNP, CS, NEI Master Psychopharmacologist
- Duration:
- 6 Hours 09 Minutes
- Format:
- Audio and Video
- Copyright:
-
Sep 28, 2021
- Product Code:
- POS078240
- Media Type:
- Digital Seminar - Also available: DVD
Description
Expert Clinician Sonata Bohen, a psychiatric nurse practitioner and NEI Master Psychopharmacologist, knows well the challenges you are facing in practice right now. In today’s healthcare environment, there is reduced staffing and increased (at times the seemingly unrealistic) demands from patients, family members and other visitors can all contribute to burnout. Adding to the complicating factors, you are continually expected to achieve optimal patient outcomes, ensure safety and quality goals, and strive for even higher levels on satisfaction scores.
In this interactive seminar, expert clinician, Sonata will provide you with practical tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes practical strategies to help you cope with difficult situations like crisis intervention, ETOH withdrawals, dementia, aggressive/violent behaviors, threats of serious harm, de-escalation techniques while maintaining patient and staff safety. The day will be filled with opportunities to apply many of these strategies through real patient situations, case studies and interactive discussions. Don’t miss this chance to learn new techniques you can implement successfully with your most difficult patients!
Credit
Handouts/Brochure
| File type | File name | Number of pages | |
|---|---|---|---|
| Manual - Managing Challenging Patient Behaviors (15.5 MB) | 99 Pages | Available after Purchase | |
| Manual for Modules 1-3 - Managing Challenging Patient Behaviors - French (15.46 MB) | 99 Pages | Available after Purchase | |
| Manual for Modules 1-3 - Managing Challenging Patient Behaviors - Italian (15.46 MB) | 99 Pages | Available after Purchase | |
| Manual for Modules 1-3 - Managing Challenging Patient Behaviors - German (15.46 MB) | 99 Pages | Available after Purchase | |
| Manual for Modules 1-3 - Managing Challenging Patient Behaviors - Spanish (15.46 MB) | 99 Pages | Available after Purchase |
Speaker
Cynthia Bohen, MSN, ARNP, CS, NEI Master Psychopharmacologist Related seminars and products
Sonata Bohen, MSN, ARNP, CS, NEI Master Psychopharmacologist, has been in practice 34 years as a bilingual psychiatric nurse practitioner and clinical nurse specialist in diverse clinical settings in the U.S., Mexico, and Central and South America. In addition, Sonata brings 37 years of teaching experience across a wide spectrum of settings, including a refugee camp in war time and academic settings at Morehead State University, University of Kentucky and Vanderbilt University, with a focus of capacitating local health promoters. Sonata is a sought-after national and state conference speaker on mental health issues and immigrant health and currently serves in her community in outpatient and inpatient services at a regional hospital. She has a passion for teaching and an ability to make complex knowledge understandable and usable across diverse clinical settings.
Speaker Disclosures:
Financial: Cynthia "Sonata" Bohen has an employment relationship with Locum Tenems for Psychiatric Services and receives compensation as a crisis counselor. She receives a speaking honorarium, recording royalties, and a consulting fee from PESI, Inc. She has no relevant financial relationship with ineligible companies.
Non-financial: Cynthia "Sonata" Bohen is a voluntary faculty member at the University of Kentucky Medical Center and Colleges of Allied Health Professions, Dentistry, Medicine, Nursing, and Pharmacy, as well as at the Vanderbilt University Graduate School of Nursing.
Additional Info
Access for Self-Study (Non-Interactive)Access never expires for this product. For a more detailed outline that includes times or durations of time, if needed, please contact cepesi@pesi.com.
Questions?
Visit our FAQ page at www.pesi.com/faq or contact us at www.pesi.com/info
Objectives
- Determine criteria for high-risk behavior.
- Apply interpersonal effectiveness skills to patient evaluation.
- Analyze effective strategies to de-escalate dangerous behavior.
- Assess for the symptoms of major mental illness that interfere with treatment.
- Evaluate the effectiveness of your communication skills to de-escalate aggressive behavior.
- Develop skills in rapid triage and response.
Outline
Rule Out a Medical Cause- High glucose levels
- Adverse response to medications
- Aggressive response due to prescribed steroids
- Priority is safety
- Understanding the behaviors
- Mechanisms for coping
- Strategies to deal with the angry patient
- Treatment focused
- Do no harm
- Clear boundaries
- Ask the right questions
- What motivates the patient
- Motivational interviewing: Asking, listen, inform
- Engage patients in focused communication
- Listen with empathy
- Empower the patient
- Self-awareness
- What type of communicator are you?
- Reciprocal communication strategies
- Clinician self-care
- Know your limits
- Key considerations for chronic & severe mental illness
- Engage the family constructively
- Schizophrenia/Schizoaffective disorders
- Substance-induced psychosis
- Bipolar disorder
- Major depression
- Anxiety disorder
- Obsessive-compulsive disorder
- Antisocial personality disorder
- Borderline personality disorder
- Developmental disabilities
- Delirium
- Dementia
- Substance abuse
- Special considerations for violent patients
- Sexual assault
- Domestic violence
- Suicidal ideation & risk
- Protection against secondary PTSD
Target Audience
- Nurses
- Nurse Practitioners
- Clinical Nurse Specialists
- Physician Assistants
- Nursing Home Administrators
- Social Workers
- Occupational Therapists
- Physical Therapists
Reviews
Satisfaction Guarantee
Your satisfaction is our goal and our guarantee. Concerns should be addressed to: PO Box 1000, Eau Claire, WI 54702-1000 or call 1-800-844-8260.
ADA Needs
We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.
PESI Mobile App
Access CE trainings on your phone or tablet through our free mobile app. Choose video or audio-only versions of online courses from the world’s best instructors, and complete your CE requirements anywhere, anytime, at your own pace.
Please wait ...