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Digital Seminar
Skills to Coach: Improving the Client Experience One Conversation at a Time

Skills to Coach: Improving the Client Experience One Conversation at a Time

Standard - $129.99 $68.89 Anniversary Sale 2026 - 47% off!

Experience for yourself why so many healthcare professionals are adding coaching to their arsenal. Unlock the secrets to happy patients that feel seen, heard & understood!  These skills can be applied to any patient population setting to improve both patient outcomes and the overall patient experience.

Here's What You'll Learn


  • Skills to Coach: Improving the Client Experience One Conversation at a Time
    • Perceptions: Being a therapist versus Being a patient/client
    • Emotional impact of not being heard or understood
    • Golden Rule versus Platinum Rule
  • What is coaching? Improve Patient Satisfaction, Outcomes AND your Business Bottom Line
    • Difference between coaching and life coaching
    • Being the “expert” versus being a “partner”
    • What coaching is/what it isn’t
    • ICF [International Coach Federation]
    • Integrating coaching in healthcare
    • Impact & potential for coaching techniques in therapy
    • “Being” versus “doing”
    • Value Based Purchasing
    • Current cost of care across the healthcare continuum
    • “Quantity” of care versus “Quality” of care
  • Patient Satisfaction, Patient Centered Care and Patient Engagement
    • Distinctions & differences
    • Review Research & trends
    • Traditional Medical Model versus Coaching Model
    • Being the expert versus being a partner
  • Understanding, Applying & Practicing ICF Core Competencies & Foundational Skills
    • Lab Practice:
      • Presence
      • Active Listening
      • Powerful Questions
      • Responding
        • Acknowledgement
        • Validation
    • Applications in practice
      • Initial Evaluation: establishing rapport & relationship; being present; goal setting
      • Treatment Sessions: active listening, questions, responding
      • Discharge/Last session: summarizing, connecting the dots, generating an “aha” moment
    • Questions & Answers

Everything You're Getting


  • More than 2 hours of video content
  • Up to 2.0 CE credits
  • Certificate of completion
  • Handouts and resources

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Skills to Coach: Improving the Client Experience One Conversation at a Time
Digital Seminar
$68.89
$129.99

Meet Your Experts


Jill Garaffa, MS, OTR/L, PCC

Toggle speaker biography

Jill Garaffa, MS, OTR/L, PCC is a NJ licensed occupational therapist & professional certified life coach that has been in practice for over 30 years. Through combining the science of occupational therapy with the art of life coaching, Jill produces breakthrough results for her clients in areas of life that are important to them, including their personal health, relationships & career.

Jill has created a cash-based private practice, incorporating the framework & theories of occupational therapy with the primary intervention of life coaching. She is a catalyst for change with “Invisible Activities of Daily Living”, masterfully uncovering blind spots in the thoughts, beliefs, language, values, motivations and mindsets that affect personal & professional growth. Her style of coaching is gentle, insightful & encouraging, inspiring genuine action to enhance quality of life by bridging the gap between knowing & doing.

Jill has coached clients from all over the world, in eight different time zones, from the Continental United States and Hawaii to the United Kingdom and Australia. Her clients include high-level corporate executives, physicians, healthcare professionals, business owners, stay-at-home moms, and students.

In addition to working with personal & corporate clients, Jill is a published author and conducts on-site training & wellness programs in her community to support clients with managing stress and emotions, improving teamwork and elevating communication.

 

Speaker Disclosures:
Financial: Jill Garaffa is the owner and founder of Seeds of Change Health & Wellness Coaching, LLC and has employment relationships with Encompass Health Rehabilitation Hospital of Tinton Falls. She receives a speaking honorarium and recording royalties from PESI, Inc. She has no relevant financial relationships with ineligible organizations.
Non-financial: Jill Garaffa is a member of Institute for Professional Excellence in Coaching Coach Community and AOTA. She has a professional relationship with International Coach Federation.

100% Demo Guarantee

Register for this intensive training course without risk. If you're not completely satisfied, give us a call at 800-844-8260. We're that confident you'll find this learning experience to be all that's promised and more than you expected.

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Access CE trainings on your phone or tablet through our free mobile app. Choose video or audio-only versions of online courses from the world's best instructors, and complete your CE requirements anywhere, anytime, at your own pace.


Access for Self-Study (Non-Interactive)

Access never expires for this product.

Questions?

Visit our FAQ page at www.pesi.com/faq or contact us at www.pesi.com/info


Media Type:
Digital Seminar
Product Code:
POS065272
Brochure Code:
88603SUM
Duration:
2 hours, 13 minutes
Copyright:
Mar 30, 2023
Format:
Audio and Video

ADA Needs


We would be happy to accommodate your ADA needs; please call our Customer Service Department for more information at 1-800-844-8260.

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