The Impact of Violence and Incivility in the Nursing Workplace

Credit

Handouts/Brochure

Speaker

Palma Iacovitti, DNP, MBA, RN Related seminars and products

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Palma Iacovitti, DNP, MBA, RN, has accumulated vast clinical nursing experience over the past 28 years including pediatrics, emergency medicine, gastroenterology, gynecology, solid organ transplant, surgical oncology, and behavioral health. She is currently nursing director of inpatient psychiatric services at University Florida Health in Jacksonville.

Dr. Iacovitti originates from South Jersey. She has been a local to Jacksonville for over 25 years. She earned a bachelor's in nursing, master’s in business administration, and in 2019 received a doctorate in nursing practice from the University of Iowa. Her dissertation focused on workplace violence and incivility. Additionally, Dr. Iacovitti is a published author, contributing editor, and content writer on workplace violence and incivility, leadership management, performance improvement articles, and public speaker.

Speaker Disclosures:
Financial: Palma Iacovitti has an employment relationship with UF Health Jacksonville. She receives a speaking honorarium and recording royalties from PESI, Inc. She has no relevant financial relationships with ineligible organizations.
Non-financial: Palma Iacovitti is a member of the American Organization and the Nurse Executives Florida Nurses Association.

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Objectives

1. Determine what constitutes workplace violence, including its various forms.
2. Evaluate practical strategies and tools to prevent workplace violence.
3. Analyze various types of workplace bullying in the nursing profession specifically.
4. Address new ways to create positive work cultures.

Outline

• Physical violence: Assaults and attacks, homicides
• Verbal violence: threats and intimidation, harassment and bullying

• Industry-specific risks
• Workplace environment
• Employee-related factors
• External factors

• Behavioral changes
• Verbal cues
• Escalation patterns

• Establish a comprehensive workplace violence prevention policy
• Employee training and education: Conflict resolution, stress management
• Promote a positive workplace culture

• Emergency response plan
• Communication protocols
• Reporting mechanisms

• Compliance with Occupational Safety and Health Administration (OSHA) guidelines
• Legal consequences for employers

• Verbal abuse
• Intimidation
• Exclusion or isolation

• Changes in behavior
• Decreased productivity
• Increased absenteeism
• Emotional distress

• Impact on individuals
  • Physical and mental health effects
  • Decreased job satisfaction
  • Potential impact on career advancement
• Impact on the organization
  • Decreased morale
  • Increased turnover
  • Negative impact on company reputation

• Create a positive workplace culture
  • Clear communication of expectations
  • Encouraging diversity and inclusion
  • Promoting a zero-tolerance policy for bullying
• Training and education
  • Awareness
  • Conflict resolution training
  • Providing resources for employees
• Reporting and addressing incidents
  • Reporting system
  • Investigate and address complaints promptly
  • Implement consequences for perpetrators

• Workplace harassment laws
• Employer responsibilities

Target Audience

• Nurses
• Nurse Practitioners
• Clinical Nurse Specialists
• Advanced Practice Registered Nurses
• Risk Managers
• Legal Nurse Consultants
• Attorneys